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ServiceFirst is a pre-employment test that predicts which applicants will deliver superior customer service on the job. It works in two ways: it assesses personal characteristics (e.g., being active, polite, helpful) related to service orientation, and it evaluates how applicants will handle different situations that arise with customers.
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New in 2010, Assessio Americas, the company formerly known as People Focus, announces the release of the ServiceFirst Premium Report. In conjunction with this premium product upgrade, the company launches their new website.
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Welcome to the inaugural publication of The SuccessFiles, a monthly missive designed to share useful information about people, work and business success.
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