In lines of business that are subject to tough competition, the customer’s experience is decisive for both financial results and customer loyalty. The level of service can be increased through better working methods but, above all, by finding the people who have a natural feel for customer service and sensitivity.
Research shows that many people can maintain a reasonable level of customer service for a short period of time or under good conditions but it is only those who have a natural aptitude for customer service that are able to deal with every customer, every day, in the best way. It is possible to measure this inherent feel for customer service and we at Assessio know how you can increase profitability in your company with the help of the screening tool, Service F™ .
Service F™ is a web-based personality test that has been produced specifically for occupations with customer contact and is a simple and effective way of finding the right customer service personnel. It gives you a quick and reliable answer to how customer service oriented a person is and measures, for example, sensitivity, customer focus and the feel for customer service. The candidates that are most customer service oriented are identified in a simple, cost-effective and reliable manner, regardless of whether you have two or two thousand applicants.
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